Refund and Returns

REFUND AND RETURNS

 

NOTICE about filing consumer complaints

In accordance with Art. 10 para. 3 of the Law on Consumer Protection

(Official Gazette no. 41/14, 110/15) we inform customers that a complaint which express their dissatisfaction with respect to the purchased product or the quality of the services provided may be submitted in writing and they will immediately be confirmed in writing the receipt of this complaint. A complaint can also be submitted in writing to the following address:

NEW DIMENSION LTD.

PUT DUILOVA 10 B

21000 SPLIT

CROATIA

ili na e-mail adresu: business@newdimensionpro.com

Answer to a written complaint of consumers we will give in writing no later than 15 days from receipt of the complaint so please give us in your complaint exact contact address for replies. Form for objection download HERE.

 

UNILATERAL BREACH OF CONTRACT

A copy of the form for unilateral termination of the contract which is lower on this page you can fill out and send to us in the mail.

Confirmation of receipt of notification of the unilateral termination of the contract you will be provided, without delay, by electronic mail.

 

INSTRUCTIONS FOR UNILATERAL BREACH OF CONTRACT

 

Calculating the deadline for unilateral termination of the contract.

The contract can be unilaterally terminated within 14 days without giving any reasons.

In order to exercise the right to unilateral termination of this Agreement, you must inform us of yourvdecision on the unilateral termination of the agreement before the deadline expiration and this unambiguous statement sent by post or e-mail, in which you specify your name, address, telephone number, fax number or email address, and you can use the included sample form for unilateral termination of the contract, which is located on the bottom of the page.

The deadline for unilateral termination is 14 days from when to you or a third party that you specify, but that is not the carrier, the goods in the contract are handed over in possession.

 

Refunds

Refunds can be carried out only after us goods are sent back and after determining the validity of the same; goods must be returned undamaged, in their original packaging and unused.

To accept the return of the goods they must be unworn, undamaged, must not be washed, should not be dirty, must not be traces of makeup, perfume and the similar. Goods must be in original packaging with all labels affixed.The consumer is responsible for any impairment of goods as a result of handling goods, other than that it was necessary to determine the nature, characteristics and functionality of the goods.

 

The cost of returning the goods

The direct costs of returning the goods you must bear alone.

Responsibility for consumer goods impairment

You are responsible for any impairment of goods as a result of handling goods, other than that it was necessary to determine the nature, characteristics and functionality of the goods.

The right to unilateral termination of the contract is excluded in cases specified in Article 74 of the Consumer Protection Act. For complete information related to the right customers at the unilateral termination of the contract can be found here

Consumer protection law.

Form for unilateral termination of the contract download HERE.